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FAQ

Frequently Asked Questions

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Development Services

The timeline depends on the complexity of the project. A simple corporate website typically takes 2-4 weeks, while a complex e-commerce or custom web application may take 8-12 weeks or more.

Yes, absolutely. We ensure all websites we design are fully responsive and optimized for all devices, including mobile phones, tablets, and desktops.

Yes, we offer ongoing website maintenance packages to keep your site secure, up-to-date, and performing optimally after launch.

We specialize in WordPress, Shopify, Magento, and custom PHP development. We can help you choose the best platform based on your specific needs.

Yes, we build websites with SEO best practices in mind, including proper site structure, speed optimization, and meta tags to give you a good head start.

We follow a structured SDLC including Requirement Analysis, Design, Development, Testing, Deployment, and Maintenance to ensure high-quality software delivery.

Yes, we specialize in API integration and can seamlessly connect your new custom software with existing ERP, CRM, or third-party tools.

Absolutely. We prioritize your intellectual property and confidential information. We are happy to sign a Non-Disclosure Agreement (NDA) before starting any project.

We use modern technologies such as PHP (Laravel, CodeIgniter), Python, Node.js, React, and .NET, depending on the project requirements.

Yes, we provide comprehensive support and maintenance services to handle bugs, updates, and feature enhancements after deployment.

Yes, we develop native apps for iOS (Swift) and Android (Kotlin/Java), as well as cross-platform apps using Flutter and React Native.

App development costs vary widely based on features, complexity, and platforms. We provide a customized quote after understanding your specific requirements.

Yes, we handle the entire submission process, ensuring your app meets all guidelines and is successfully published on the Apple App Store and Google Play Store.

Yes, once the project is completed and paid for, you have full ownership of the source code and intellectual property.

Security is a priority. We implement secure coding practices, data encryption, and secure authentication standard to protect user data.

A custom CRM is tailored effectively to your specific business workflows, eliminating unnecessary features of off-the-shelf software and boosting team productivity.

Yes, we provide data migration services to safely transfer your contacts, leads, and history from your existing system to the new custom CRM.

Yes, we typically develop cloud-based CRMs allowing your team to access data securely from anywhere, on any device.

Yes, we can integrate WhatsApp APIs to allow you to send messages, notifications, and follow-ups directly from your CRM dashboard.

Yes, we provide user training sessions and documentation to ensure your team is comfortable using the new system effectively.

The WhatsApp Business API allows medium and large businesses to communicate with customers at scale, using automation, chatbots, and CRM integrations.

Yes, you can send approved marketing templates to opted-in customers, but strict adherence to WhatsApp's commerce policy is required to avoid blocking.

Yes, we design intelligent chatbots that can handle FAQs, gather customer details, and provide automated support 24/7.

Using the official WhatsApp Business API significantly reduces ban risks compared to unauthorized bulk tools, provided you follow WhatsApp's guidelines.

Yes, with the API and our dashboard solutions, multiple support agents can manage conversations on a single WhatsApp number simultaneously.

IT Consultancy Services

We offer complete networking solutions including LAN/WAN setup, Wi-Fi configuration, firewall installation, and structured cabling for offices.

Yes, we can audit your network infrastructure to identify bottlenecks, interference, or coverage issues and implement solutions to boost speed and stability.

Yes, we set up secure VPNs to allow your remote employees to access the office network safely from anywhere.

We work with trusted enterprise brands like Cisco, Ubiquiti, D-Link, and TP-Link to ensure reliability and performance.

Yes, we provide professional structured cabling services with proper tagging and management for clean and organized server rooms.

We set up Windows Servers, Linux Servers, Web Servers, Database Servers, and specialized application servers based on your needs.

Yes, we manage cloud infrastructure on AWS, Google Cloud, and Azure, including setup, monitoring, and cost optimization.

We implement automated daily/weekly backup strategies, both on-site and cloud-based, to ensure your data is always recoverable in case of disaster.

Yes, server hardening is a core part of our service. We configure firewalls, disable unused ports, and apply security patches to protect against attacks.

Yes, we offer monitoring plans where we track server uptime, resource usage, and health to proactively resolve issues before they affect your business.

Yes, we configure all systems with mobile access so you can view live feeds and recordings from anywhere.

Recording duration depends on HDD size and camera quality. Typically, a 1TB drive stores about 15-20 days of footage for 4 cameras. We can scale this as needed.

Analog cameras are budget-friendly, while IP cameras offer higher resolution, better zoom, and advanced smart features like face detection.

Yes, our cameras come with Infrared (IR) or Color Night Vision technology to ensure clear visibility even in complete darkness.

Yes, we provide warranty on hardware (brand policy) and service warranty on installation to ensure your system runs smoothly.

Security Consultancy Services

It identifies vulnerabilities in your web application (like SQL Injection, XSS) before hackers can exploit them, ensuring your data and users remain safe.

We strictly follow the OWASP Top 10 and SANS 25 standards to ensure a comprehensive and industry-grade security assessment.

The time depends on the size and complexity of the application, usually ranging from 5 days to 2 weeks for a thorough assessment.

Yes, we provide a detailed report classifying vulnerabilities by risk level, along with proof of concepts and remediation guidance.

We recommend testing on a staging environment to avoid disruption, but we can test live environments with care during low-traffic windows.

We conduct security testing for both Android (APK) and iOS (IPA) applications.

Yes, we check for insecure local data storage, unencrypted database files, and sensitive data leakage in logs.

Yes, we perform both SAST (Static Application Security Testing) on the source code/binary and DAST (Dynamic Application Security Testing) on the running app.

Absolutely. Mobile apps rely heavily on backend APIs, and we rigorously test these APIs for authentication, authorization, and data validation flaws.

Yes, we provide one round of re-testing to verify that the reported vulnerabilities have been successfully patched.

Vulnerability Assessment (VA) is an automated scan to find known issues, while Penetration Testing (PT) is a manual, simulated cyberattack to exploit those issues and assess real risk.

It is recommended to conduct VAPT at least once or twice a year, or whenever major changes are made to your infrastructure or applications.

VAPT is done securely. Automated scans might slow down systems slightly, but manual testing is controlled to minimize any operational impact.

Yes, we perform Internal VAPT to identify threats from within the organization (e.g., malicious insiders or compromised compromised employee devices).

Yes, regular VAPT is often mandatory for compliance with standards like ISO 27001, PCI-DSS, GDPR, and RBI guidelines.

Our training is open to students, IT professionals, developers, and corporate employees who want to learn ethical hacking and defensive security.

Our courses are 80% practical and hands-on, ensuring you learn how to actual tools and techniques used in the industry.

Yes, upon successful completion of the course and assessment, participants receive a professional certification from RT Internet Services.

Yes, we provide customized security awareness training for companies to educate employees about phishing, password hygiene, and social engineering.

Basic knowledge of computers and networking is helpful, but we have beginner-friendly modules that start from the fundamentals.

ISO 27001 is the international standard for Information Security Management Systems (ISMS), helping organizations manage the security of assets such as financial information, intellectual property, and employee details.

We provide end-to-end consulting, including gap analysis, policy documentation, risk assessment, internal audit, and support during the final external audit.

The timeline depends on organization size and readiness, typically taking between 3 to 9 months for full implementation and certification.

While not always mandatory by law, it is often a requirement for tenders, government contracts, and dealing with international clients who demand data security assurance.

It is recommended to have a responsible person (CISO or equivalent), but small businesses can also outsource this role or assign it to a senior IT manager with our guidance.

It is a security audit prescribed by the Indian Computer Emergency Response Team (CERT-In) to verify the security of websites and applications, often mandatory for government hosting.

The audit must be conducted by a CERT-In empanelled information security auditing organization. We facilitate this process through our partners.

You need it before hosting any application on NIC servers, government data centers, or when mandated by regulatory bodies like RBI or SEBI.

If issues are found, clearance is withheld. You must fix the vulnerabilities, after which a re-audit is conducted to issue the final clearance certificate.

The certificate is typically valid for one year or until significant changes are made to the application code or infrastructure, whichever is earlier.

Our Trusted Clients

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RT Internet Services is a Raipur-based IT and cyber security consultancy offering development, networking, and security solutions across Chhattisgarh.

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+91 9111-109-690
+91 8871-571-321
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www.rtinternet.in
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242 Progressive Point, Near Fruit Market, Lalpur, Raipur, Chhattisgarh, India

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